1. Who we are

Verde Recovery ("Verde", "we", "us") is an online marketplace, based in Malaysia, for e-waste and recyclable materials. The company operating Verde Recovery is being registered with the Companies Commission of Malaysia (SSM); its registered name, registration number and address will be shown here once registration is complete. Until then, contact us through the Contact page.

By creating an account or using Verde, you agree to these terms and to our Privacy notice. If you use Verde for a business, you confirm you are authorised to bind that business.

2. Accounts

You must be at least 18 years old and able to enter into a binding contract. Give accurate details, keep them up to date, and keep access to your email (or phone) secure: actions taken through your account are treated as yours. One person or business may hold one trading account unless we agree otherwise. We may ask for proof of identity, company registration (SSM) or licences before you trade.

3. What Verde does and doesn't do

We provide the platform where sellers list material, buyers send buy requests or bids, and licensed carriers quote for transport. Unless a listing or deal says otherwise, the sale contract is between the buyer and the seller; Verde is not the buyer or seller.

Trades between two parties registered in Malaysia are priced and paid in ringgit; other trades are priced and paid in US dollars. Amounts shown in a second currency are for reference at the day's rate; the rate for a trade is fixed when the seller accepts. On cross-border trades the seller is responsible for any export permit or approval (including Department of Environment approval for scheduled waste) and the buyer for any import permit; Verde may restrict which materials can be traded across borders.

Valuations shown on priced listings are estimates calculated from typical metal content, world metal prices and Verde estimate factors. They are not assays, quotes or guarantees of value.

4. Listing material

You may only list material you own or are authorised to sell. Describe it accurately, including product type, grade, weight, and any hazardous parts such as batteries, and add at least one genuine photo of the actual lot. You may not list stolen goods, radioactive or explosive material, material you are not licensed to hold or sell, or anything whose sale is unlawful in Malaysia. Listings stay anonymous: buyers see "Business seller" or "Household seller" and your town, not your name or contact details.

5. Fees

Listing is free. When a lot sells, Verde charges:

• a buyer fee, added to the seller's price and shown in every price a buyer sees;
• a seller fee, deducted from the seller's proceeds and shown to the seller before they publish and before they accept;
• an own-logistics fee, payable by a buyer who chooses their own transporter instead of a Verde-listed carrier, as a percentage of the lot value;
• a buyer-requested inspection fee, payable by a buyer who asks for an on-site inspection where one is not otherwise required.

Current rates are published on the Prices page. The marketplace fee rates that apply to a lot are fixed when it is listed; later changes don't affect it. Fees are exclusive of any tax that applies, which will be added where required by law. We may change fees for future listings by updating the Prices page.

6. Buying, bidding and accepting

A buy request is an offer to buy at the listed price, for the weight you choose (variable lots) or the whole lot. A bid is an offer to buy the whole lot at the amount bid. Bids can't be withdrawn while bidding is open. A sale is agreed when the seller accepts a buy request or the winning bid on Verde, at which point both sides are bound to complete it on the agreed terms, subject to the material matching its description. A seller can't accept while a required inspection is pending.

7. Inspections

Verde inspects every business lot, household lots above the published threshold, and lots that look split or duplicated. Lots above the published on-site threshold (currently USD 10,000, or the ringgit equivalent) are inspected on-site. On smaller lots a buyer may ask for a video check or an on-site visit with their buy request or bid; a buyer-requested on-site visit is paid in full by that buyer. Other on-site costs are shared as shown on the Membership page. If a lot fails inspection, the seller pays the full visit cost and the listing is removed. An inspection checks the lot against its listing on the day; it is not a guarantee of grade, metal content or weight at handover.

8. Transport and scheduled waste

The buyer arranges and pays for transport, either by booking a quote from a Verde-listed carrier or by using their own transporter. Scheduled waste generated by a business (such as SW110 e-waste) must only be transferred under the Environmental Quality Act 1974 and the Environmental Quality (Scheduled Wastes) Regulations 2005: by a transporter licensed by the Department of Environment for that waste code, with an electronic consignment note, to a licensed facility. A buyer using their own transporter for scheduled waste must give that transporter's licence number and confirm it covers the waste code. Each party is responsible for its own legal duties; Verde does not take possession of material.

9. Weighing, payment and handover

Weigh the load on a calibrated scale or weighbridge at handover. Where the weight differs from the listing, the price adjusts pro rata per kg unless both parties agree otherwise in Verde messages. Until payments through Verde are available, Verde coordinates settlement between buyer and seller and invoices its fees; payment instructions are given in the deal and only through Verde. Never pay to account details sent outside Verde.

10. Dealing through Verde

Buyers and sellers who are introduced on Verde Recovery agree to complete that trade, and any further trades between them for 12 months after it, through Verde, and not to share contact details or arrange deals elsewhere to avoid fees. If a trade is completed outside Verde in breach of this clause, the fees that would have applied become payable to Verde, and we may suspend the accounts involved.

11. Messages and conduct

Use Verde messages for the deal only. Phone numbers, emails, links and app handles are removed automatically and may be reviewed by Verde. Don't post false or misleading information, harass other users, interfere with the platform's security, scrape it, or use it for anything unlawful.

12. Carriers

Carriers must hold, and keep valid, the Department of Environment licence for every scheduled waste code they quote on, plus any permit and insurance required for the vehicles they use. Verde checks licences before a carrier can quote and may remove a carrier at any time. Carrier commission and payment terms are provided to carriers when they register and form part of these terms for carriers. A carrier is responsible for the load from collection until delivery.

13. Content and intellectual property

You keep ownership of the photos and descriptions you post and give Verde a non-exclusive, royalty-free licence to display them on Verde and to use them to promote the listing. Verde's design, software, valuations and content belong to Verde or its licensors.

14. Liability

Users are responsible for the material they list, buy or carry and for complying with the law. To the extent the law allows, Verde is not liable for the quality, quantity, legality or safety of material listed by users, for a user's failure to pay or deliver, or for indirect or consequential loss, and Verde's total liability to you in connection with Verde is limited to the fees you paid Verde in the 12 months before the claim. Nothing in these terms limits any right you have as a consumer under the Consumer Protection Act 1999 or any liability that cannot lawfully be limited.

You agree to compensate Verde for loss caused by your breach of these terms or of the law in your use of Verde.

15. Suspension and closing accounts

We may remove listings, or suspend or close accounts, that breach these terms, put other users at risk or are needed to comply with the law. You can close your account at any time through the Contact page; trades already agreed must still be completed.

16. Complaints and disputes

Raise a complaint about a listing, a user or Verde through the Contact page; we aim to respond within 7 days. If a buyer and seller disagree about a deal, Verde will review the deal messages, inspection record and weighing evidence and suggest a resolution. Consumers may also bring claims to the Tribunal for Consumer Claims Malaysia. These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.

17. Changes

We may update these terms. The version and effective date are shown at the top of this page, and we will tell account holders about material changes before they take effect. Continuing to use Verde after that date means you accept the updated terms.

This notice explains how Verde Recovery ("Verde", "we") collects and uses your personal data, as required by Malaysia's Personal Data Protection Act 2010 (PDPA). The company operating Verde Recovery is being registered with SSM; its registered name and address will be added here once registration is complete.

1. What we collect

• Account details: your name or company name, email address (and mobile number once SMS sign-in is offered), and the display badge you choose.
• Trading details: your listings (product, weight, grade, photos, town and state), buy requests, bids, deals, Verde messages, inspection records, weighing evidence and fees.
• Transport details: pickup and delivery areas, and for carriers or buyers using their own transporter: company name, Department of Environment and APAD licence numbers, vehicles and states covered.
• Enquiries: what you send us through the Contact page or the company-interest form.
• Technical data: our hosting providers log technical information such as IP address, browser type and time of access to run and secure the service. Your browser stores your sign-in session and display preferences locally. We do not use advertising or tracking cookies.

2. Why we use it

• to create and secure your account and confirm your email;
• to show your listings, pass buy requests and bids to sellers, and run deals, inspections and transport bookings;
• to calculate and invoice fees and keep business and tax records;
• to check licences and comply with environmental, tax and other legal duties;
• to prevent fraud, fee avoidance and misuse, including reviewing messages that are flagged automatically;
• to answer enquiries and complaints and send you service messages about your account and deals.

We will only send you marketing if you ask for it, and you can stop it at any time.

3. Where it comes from

Mostly from you. We also receive information about you from the other party to a deal (for example deal messages and weighing evidence), from inspectors and carriers working on your lot, and from public registers we use to check companies and licences.

4. Who can see it

• Other users: listings are public but anonymous ("Business seller" or "Household seller" and town). In a deal, the other party sees what is needed to complete it, never your name or contact details. Carriers see pickup and delivery areas, and full addresses only once they are booked.
• Verde staff who run Verde, inspections and support.
• Service providers acting for us: Supabase (database and sign-in), Vercel (website hosting), our email delivery provider, and font and code libraries the site loads (Google Fonts, jsDelivr). They may only use the data to provide their service to us.
• Authorities such as the Department of Environment, LHDN or the police, where the law requires it, and professional advisers and any buyer of our business, under confidentiality.

We do not sell personal data.

5. Transfers outside Malaysia

Our database is hosted in Singapore, and our website and email providers may process data in other countries, including the United States. We use providers that protect personal data to a standard comparable to the PDPA, under contract, as section 129 of the PDPA allows.

6. Is it compulsory?

You can browse as a guest without giving us anything. To trade you must give a name and a working email address, and the details needed for each listing, deal or carrier registration. Without them we can't open an account or complete the trade.

7. How long we keep it

Account details are kept while your account is open. Records of deals, fees, inspections and transport are kept for 7 years after the deal to meet tax and company record-keeping duties. Enquiries are kept for 2 years. After that, data is deleted or anonymised.

8. How we protect it

Data is encrypted in transit, and database access rules mean each user can see only their own records and the deals they are part of. Staff access is limited to what they need. If a personal data breach occurs, we will notify the Personal Data Protection Commissioner within 72 hours and tell affected users without undue delay where it is likely to cause significant harm.

9. Your rights

You can ask to see or correct your personal data, ask for a copy in a portable format, limit how we use it (including stopping marketing), or withdraw your consent and close your account. Some records must be kept by law even after you close your account. Send requests through the Contact page; we reply within 21 days. A small fee may apply to access requests where the law allows. If you are not satisfied, you can complain to the Personal Data Protection Commissioner (Jabatan Perlindungan Data Peribadi).

10. Children

Verde is for adults and businesses. We do not knowingly collect data from anyone under 18.

11. Changes and contact

We will post any update here with a new version and date, and tell account holders about significant changes. For any privacy question, contact our data protection contact through the Contact page. If the English and Bahasa Malaysia versions differ, the English version applies.

Notis ini menerangkan cara Verde Recovery ("Verde", "kami") mengumpul dan menggunakan data peribadi anda, seperti yang dikehendaki oleh Akta Perlindungan Data Peribadi 2010 (APDP). Syarikat yang mengendalikan Verde Recovery sedang didaftarkan dengan SSM; nama dan alamat berdaftarnya akan ditambah di sini setelah pendaftaran selesai.

1. Data yang kami kumpul

• Butiran akaun: nama anda atau nama syarikat, alamat e-mel (dan nombor telefon bimbit apabila log masuk melalui SMS ditawarkan), serta lencana paparan yang anda pilih.
• Butiran dagangan: penyenaraian anda (produk, berat, gred, foto, bandar dan negeri), permintaan beli, bidaan, urus niaga, mesej Verde, rekod pemeriksaan, bukti timbangan dan fi.
• Butiran pengangkutan: kawasan ambil dan hantar, dan bagi pengangkut atau pembeli yang menggunakan pengangkut sendiri: nama syarikat, nombor lesen Jabatan Alam Sekitar dan APAD, kenderaan serta negeri yang diliputi.
• Pertanyaan: apa yang anda hantar kepada kami melalui halaman Hubungi atau borang minat syarikat.
• Data teknikal: penyedia hos kami merekod maklumat teknikal seperti alamat IP, jenis pelayar dan masa akses untuk mengendali dan melindungi perkhidmatan. Pelayar anda menyimpan sesi log masuk dan pilihan paparan anda secara setempat. Kami tidak menggunakan kuki pengiklanan atau penjejakan.

2. Tujuan penggunaan

• untuk membuka dan melindungi akaun anda serta mengesahkan e-mel anda;
• untuk memaparkan penyenaraian anda, menyampaikan permintaan beli dan bidaan kepada penjual, dan menguruskan urus niaga, pemeriksaan serta tempahan pengangkutan;
• untuk mengira dan menginvois fi serta menyimpan rekod perniagaan dan cukai;
• untuk menyemak lesen dan mematuhi kewajipan alam sekitar, cukai dan undang-undang lain;
• untuk mencegah penipuan, pengelakan fi dan salah guna, termasuk menyemak mesej yang ditanda secara automatik;
• untuk menjawab pertanyaan dan aduan serta menghantar mesej perkhidmatan berkaitan akaun dan urus niaga anda.

Kami hanya akan menghantar bahan pemasaran jika anda memintanya, dan anda boleh menghentikannya pada bila-bila masa.

3. Sumber data

Kebanyakannya daripada anda. Kami juga menerima maklumat tentang anda daripada pihak lain dalam urus niaga (contohnya mesej urus niaga dan bukti timbangan), daripada pemeriksa dan pengangkut yang mengendalikan lot anda, dan daripada daftar awam yang kami gunakan untuk menyemak syarikat dan lesen.

4. Siapa yang boleh melihatnya

• Pengguna lain: penyenaraian dipaparkan secara awam tetapi tanpa nama ("Penjual perniagaan" atau "Penjual isi rumah" dan bandar). Dalam urus niaga, pihak satu lagi hanya melihat apa yang perlu untuk melengkapkannya, dan tidak sekali-kali nama atau butiran hubungan anda. Pengangkut melihat kawasan ambil dan hantar, dan alamat penuh hanya selepas mereka ditempah.
• Kakitangan Verde yang mengendalikan platform, pemeriksaan dan sokongan.
• Penyedia perkhidmatan yang bertindak bagi pihak kami: Supabase (pangkalan data dan log masuk), Vercel (hos laman web), penyedia penghantaran e-mel kami, serta perpustakaan fon dan kod yang dimuatkan oleh laman (Google Fonts, jsDelivr). Mereka hanya boleh menggunakan data untuk memberikan perkhidmatan kepada kami.
• Pihak berkuasa seperti Jabatan Alam Sekitar, LHDN atau polis apabila dikehendaki oleh undang-undang, serta penasihat profesional dan mana-mana pembeli perniagaan kami, tertakluk kepada kerahsiaan.

Kami tidak menjual data peribadi.

5. Pemindahan ke luar Malaysia

Pangkalan data kami dihoskan di Singapura, dan penyedia laman web serta e-mel kami mungkin memproses data di negara lain, termasuk Amerika Syarikat. Kami menggunakan penyedia yang melindungi data peribadi pada tahap yang setanding dengan APDP, di bawah kontrak, seperti yang dibenarkan oleh seksyen 129 APDP.

6. Adakah ia wajib?

Anda boleh melayari laman sebagai tetamu tanpa memberikan sebarang data. Untuk berdagang, anda mesti memberikan nama dan alamat e-mel yang sah, serta butiran yang diperlukan bagi setiap penyenaraian, urus niaga atau pendaftaran pengangkut. Tanpanya, kami tidak dapat membuka akaun atau melengkapkan dagangan.

7. Tempoh penyimpanan

Butiran akaun disimpan selagi akaun anda dibuka. Rekod urus niaga, fi, pemeriksaan dan pengangkutan disimpan selama 7 tahun selepas urus niaga bagi memenuhi kewajipan penyimpanan rekod cukai dan syarikat. Pertanyaan disimpan selama 2 tahun. Selepas itu, data dipadam atau dijadikan tanpa nama.

8. Perlindungan data

Data disulitkan semasa penghantaran, dan peraturan akses pangkalan data memastikan setiap pengguna hanya dapat melihat rekod sendiri dan urus niaga yang melibatkannya. Akses kakitangan terhad kepada apa yang diperlukan. Jika berlaku pelanggaran data peribadi, kami akan memaklumkan Pesuruhjaya Perlindungan Data Peribadi dalam tempoh 72 jam dan memaklumkan pengguna yang terjejas tanpa kelewatan yang tidak wajar jika ia mungkin menyebabkan kemudaratan yang ketara.

9. Hak anda

Anda boleh meminta untuk melihat atau membetulkan data peribadi anda, meminta salinannya dalam format mudah alih, mengehadkan cara kami menggunakannya (termasuk menghentikan pemasaran), atau menarik balik persetujuan dan menutup akaun anda. Sesetengah rekod mesti disimpan mengikut undang-undang walaupun selepas akaun ditutup. Hantar permintaan melalui halaman Hubungi; kami akan membalas dalam tempoh 21 hari. Fi yang kecil mungkin dikenakan bagi permintaan akses jika dibenarkan oleh undang-undang. Jika anda tidak berpuas hati, anda boleh membuat aduan kepada Pesuruhjaya Perlindungan Data Peribadi (Jabatan Perlindungan Data Peribadi).

10. Kanak-kanak

Platform ini untuk orang dewasa dan perniagaan. Kami tidak sengaja mengumpul data daripada sesiapa yang berumur bawah 18 tahun.

11. Perubahan dan hubungan

Sebarang kemas kini akan disiarkan di sini dengan versi dan tarikh baharu, dan pemegang akaun akan dimaklumkan tentang perubahan yang ketara. Untuk sebarang soalan privasi, hubungi pegawai perlindungan data kami melalui halaman Hubungi. Jika terdapat perbezaan antara versi Bahasa Inggeris dan Bahasa Malaysia, versi Bahasa Inggeris terpakai.